Our Refund Policy
Super simple stuff
… it’s very simple.
All of your payments—including deposits, trials, events, coaching or course payments are non-refundable.
Firstly, we don’t sell tea towels.
We sell online products and trainings, that are full of over 11-years of our knowledge, experience and time. All which also comes with hours of our hands-on help, time and energy.
And none of these things can be returned.
Secondly, because I know from personal experience how easy it can be to second-guess yourself and your instincts.
How those little voices can pop into you head and talk you out of doing “scary” things (when you know those scary things are going to help you achieve your scary goals).
How easy it is to say, “Oh, no, I don’t really need this”, “I probably should keep trying to DIY it for a bit longer” or “Eek.. I’m so busy! Oops! Changed my mind!”
So I’m doing the thing you are paying me to do.
I am helping you to keep your commitments by putting my foot down and saying, “Nope. None of that. You’re here to grow, change and embrace a new direction with your health.”
If you buy a ticket to a Beyonce concert and decided not to go cause you’re feeling unwell, it’s too far a drive, you couldn’t find a babysitter or your work schedule changes, and you don’t go. You stay home. You miss out.
Are you going to write an email to Beyoncé and ask for a refund? Hell no.
Beyoncé ain’t refunding your money just because you decided not to show up, or mismanaged your schedule, or whatever.
That was your choice.
I believe you should always treat others how you would like to be treated.
Respect your time. Respect mine.
And respect the decision you already made, to invest in yourself, your health and your future – Period. (no pun’s intended)
Any questions before you commit? Email firstname.lastname@example.org for a speedy response.
Jema + The Team xo
p.s. We are super proud of the value and quality of our programs, courses, and products. We’ve poured our hearts, soul, blood, sweat and definitely tears into them too.
But what we are trying to say is that we have done the work, but at the end of the day the results you get are always going to be up to you. Up to wether you commit, you show up fully and you turn up for yourself.