Our Refund Policy
Super simple stuff
… it’s very simple.
All of your payments—including deposits, trials, events, coaching or course payments are non-refundable.
Firstly, we don’t sell tea towels.
We sell online products and trainings, that are full of over 11-years of our knowledge, experience and time. All which also comes with hours of our hands-on help, time and energy.
And none of these things can be returned.
Secondly, because I know from personal experience how easy it can be to second-guess yourself and your instincts.
How those little voices can pop into you head and talk you out of doing “scary” things (when you know those scary things are going to help you achieve your scary goals).
How easy it is to say, “Oh, no, I don’t really need this”, “I probably should keep trying to DIY it for a bit longer” or “Eek.. I’m so busy! Oops! Changed my mind!”
So I’m doing the thing you are paying me to do.
I am helping you to keep your commitments by putting my foot down and saying, “Nope. None of that. You’re here to grow, change and embrace a new direction with your health.”
If you buy a ticket to a Beyonce concert and decided not to go cause you’re feeling unwell, it’s too far a drive, you couldn’t find a babysitter or your work schedule changes, and you don’t go. You stay home. You miss out.
Are you going to write an email to Beyoncé and ask for a refund? Hell no.
Beyoncé ain’t refunding your money just because you decided not to show up, or mismanaged your schedule, or whatever.
That was your choice.
I believe you should always treat others how you would like to be treated.
Respect your time. Respect mine.
And respect the decision you already made, to invest in yourself, your health and your future – Period. (no pun’s intended)
so the following payment and cancellation policy applies:
1.1. You acknowledge and agree that:
1.1.1. you must pay the Company the fee stated at the time of Registration (inclusive of any taxes as may be relevant from time to time) (Subscription Fee);
1.1.2. you must pay the Subscription Fee in accordance with the billing frequency specified at the time of Registration (Due Date);
1.1.3. your Subscription will automatically renew on the Due Date unless cancelled in accordance with this clause 1; and
1.1.4. the Subscription Fee is subject to review by the Company and may be varied by notice in writing to you not less than thirty (7) days prior to the Due Date, and you agree that such notice may occur via email or by other reasonable means.
1.2. Your access to the Service is conditional on you paying the Subscription Fee (Subscription).
Processing and Payment
1.3. All prices are in Australian Dollars (AUD).
1.4. Payment of the Subscription Fee may be processed by us or by third parties on our behalf. Your payment details must be verified before your Subscription can be activated. If your initial payment authorisation is revoked, your Subscription will be terminated.
1.5. Payment of the Subscription Fee will be direct debited from your nominated financial institution or payment method. It is your responsibility to provide valid payment details and ensure that your payment details are up to date.
1.6. If a payment of the Subscription Fee is rejected, invalid or otherwise unsuccessful, your Subscription may be automatically cancelled.
1.7. All payments made are non-refundable.
Cancellation of Subscription
1.8. You may cancel your Subscription by:
1.8.1. select ‘Manage Subscription’ on your Send Owl payment confirmation email. Enter your email address and unique “Gateway Transaction ID” (found in your payment confirmation email) to access your subscription management and edit “Subscription State” via selecting ‘Cancel Subscription’. A confirmation email will be sent to you to confirm your subscription cancellation.; or
1.8.2. providing written notice to the Company by email to: email@example.com, please allow minimum 5 working days for your subscription cancellation to be finalised.
1.9. Any cancellation of the Subscription by you will take effect at the end of the period to which the Subscription Fee relates.
1.10. Upon cancellation of the Subscription, you will no longer be permitted to have access to or the benefit of the Service at the end of your paid subscription period.
1.11. You acknowledge and agree that the Company may terminate your access to the Service in accordance with these Terms at any time and you accept that where any such termination occurs, there is no refund available for the Subscription Fee.
Any questions before you commit? Email firstname.lastname@example.org for a speedy response.
Jema + The Team xo
p.s. We are super proud of the value and quality of our programs, courses, and products. We’ve poured our hearts, soul, blood, sweat and definitely tears into them too.
But what we are trying to say is that we have done the work, but at the end of the day the results you get are always going to be up to you. Up to wether you commit, you show up fully and you turn up for yourself.