Our Refund Policy
Super simple stuff
… it’s very simple.
All of your payments—including deposits, trials, events, coaching or course payments are non-refundable.
Firstly, we don’t sell tea towels.
We sell online products and trainings, that are full of over 11-years of our knowledge, experience and time. All which also comes with hours of our hands-on help, time and energy.
And none of these things can be returned.
Secondly, because I know from personal experience how easy it can be to second-guess yourself and your instincts.
How those little voices can pop into you head and talk you out of doing “scary” things (when you know those scary things are going to help you achieve your scary goals).
How easy it is to say, “Oh, no, I don’t really need this”, “I probably should keep trying to DIY it for a bit longer” or “Eek.. I’m so busy! Oops! Changed my mind!”
So I’m doing the thing you are paying me to do.
I am helping you to keep your commitments by putting my foot down and saying, “Nope. None of that. You’re here to grow, change and embrace a new direction with your health.”
If you buy a ticket to a Beyonce concert and decided not to go cause you’re feeling unwell, it’s too far a drive, you couldn’t find a babysitter or your work schedule changes, and you don’t go. You stay home. You miss out.
Are you going to write an email to Beyoncé and ask for a refund? Hell no.
Beyoncé ain’t refunding your money just because you decided not to show up, or mismanaged your schedule, or whatever.
That was your choice.
I believe you should always treat others how you would like to be treated.
Respect your time. Respect mine.
And respect the decision you already made, to invest in yourself, your health and your future – Period. (no pun’s intended)
In saying that, we also understand that life can sometimes throw us curveballs, so the following payment and cancellation policy applies:
All refunds and cancellation procedures are in accordance with ACCC Consumer guidelines. Specific product and service related policies are listed below, however for all products and services, no refunds will be given for any fees and purchases if:
- you have simply changed your mind or decided you no longer like or have use for the purchase
- you discover you can buy the goods or services more cheaply elsewhere
- you have damaged the goods by using them in a way that was unreasonable
- No refunds available after service has been delivered
- Wellsome may also allow purchasers to transfer to different services of an equal value, however not all circumstance will be granted transfer.
Online Products and Programs Policy: No refunds available after sale has been completed
Workshops and Events Policy: No refunds or ticket transfer after sale has been completed. Tickets are not transferrable for workshops or live events.
1. SUBSCRIPTION POLICY
1.1. You acknowledge and agree that:
1.1.1. you must pay the Company the fee stated at the time of Registration (inclusive of any taxes as may be relevant from time to time) (Subscription Fee);
1.1.2. you must pay the Subscription Fee in accordance with the billing frequency specified at the time of Registration (Due Date);
1.1.3. your Subscription will automatically renew on the Due Date unless cancelled in accordance with this clause 1; and
1.1.4. the Subscription Fee is subject to review by the Company and may be varied by notice in writing to you not less than thirty (7) days prior to the Due Date, and you agree that such notice may occur via email or by other reasonable means.
1.2. Your access to the Service is conditional on you paying the Subscription Fee (Subscription).
Processing and Payment
1.3. All prices are in Australian Dollars (AUD).
1.4. Payment of the Subscription Fee may be processed by us or by third parties on our behalf. Your payment details must be verified before your Subscription can be activated. If your initial payment authorisation is revoked, your Subscription will be terminated.
1.5. Payment of the Subscription Fee will be direct debited from your nominated financial institution or payment method. It is your responsibility to provide valid payment details and ensure that your payment details are up to date.
1.6. If a payment of the Subscription Fee is rejected, invalid or otherwise unsuccessful, your Subscription may be automatically cancelled.
1.7. All payments made are non-refundable.
Cancellation of Subscription
1.8. You may cancel your Subscription by:
1.8.1. select ‘Manage Subscription’ on your Send Owl payment confirmation email. Enter your email address and unique “Gateway Transaction ID” (found in your payment confirmation email) to access your subscription management and edit “Subscription State” via selecting ‘Cancel Subscription’. A confirmation email will be sent to you to confirm your subscription cancellation.; or
1.8.2. providing written notice to the Company by email to: [email protected], please allow minimum 5 working days for your subscription cancellation to be finalised.
1.9. Any cancellation of the Subscription by you will take effect at the end of the period to which the Subscription Fee relates.
1.10. Upon cancellation of the Subscription, you will no longer be permitted to have access to or the benefit of the Service at the end of your paid subscription period.
1.11. You acknowledge and agree that the Company may terminate your access to the Service in accordance with these Terms at any time and you accept that where any such termination occurs, there is no refund available for the Subscription Fee.
2. ONE ON ONE PRIVATE COACHING REFUND POLICY:
2.1. All coaching programs require a non-refundable deposit of $750 AUD or higher (total deposit amount outlined on contract) in order to begin. These policies are effective as of the time you submit your deposit or register for coaching –
2.1.1. Coaching sessions may not be transferred to another person
2.1.2. No refunds are provided for services already delivered
2.1.3. No refunds available once coaching has commenced
2.1.4. If you decide to terminate the program, all sessions will be forfeited automatically
2.1.5. All sessions must be completed within the allocated time period agreed at commencement. The time permitted to complete sessions can be extended for up to 12 months in the extenuating circumstance of being deemed unfit for communication for more than 12 months by a certified treating doctor.
2.2. Request for refund of 50% of the total amount of services not yet rendered minus the deposit can be made in the case of extenuating circumstances such as a terminal illness exceeding 12 months or not able to talk at all and deemed unfit for communication by a certified doctor.
2.3. In this case of extenuating circumstances, clients must submit the necessary supporting documentation and request via email to [email protected].
2.4. Reviews and refunds may take up to 4 weeks to process.
2.5. All refund requests will be considered however even with doctors certification there is no guarantee that the refund will be approved.
3. RETREAT REFUND POLICY:
3.1. All retreats require a non-refundable $700 deposit in order to register. These policies are effective as of the time you submit your deposit or register for a retreat package –
3.1.1. Request for transfer to a different retreat date (within 12 months of the original date) permitted within 90 days notice of the retreat date
3.1.2. Retreat positions may not be transferred to another person
3.1.3. Retreat payments are non-refundable
3.1.4. In the event of extenuating circumstances a request for refund of 50% of the total amount of services not yet rendered minus the minimum $700 deposit may be made within 90 days of the first event date in the case of these extenuating circumstances as listed below:
– inability to attend due to emergencies such as severe illness or accidents, etc.
– being deemed unfit for communication for more than 12 months and certified by treating doctor.
Any questions before you commit? Email [email protected] for a speedy response.
Jema + The Team xo
p.s. We are super proud of the value and quality of our programs, courses, and products. We’ve poured our hearts, soul, blood, sweat and definitely tears into them too. But what we are trying to say is that we have done the work, but at the end of the day the results you get are always going to be up to you. Up to wether you commit, you show up fully and you turn up for yourself.